Privacy Policy

Who we are

APEX MEDICAL SOLUTIONS ("APEX", "we", "us") operates this website and supplies radiation protection equipment for the radiopharmaceutical and nuclear medicine industry. Our business address is 102 Unit, 70 Fulton Way, Richmond Hill, Ontario L4B 1J5, Canada.

Information you provide

When you submit a contact or quote request, we collect the information you choose to give us, including your name, company, email address, telephone number, country, product interest and message.

Information collected automatically

When you visit the website, our hosting and analytics providers may collect technical information such as your IP address, browser type, device type, referring page, pages visited and time of visit. We may also use cookies or similar storage for site functionality and to understand how the website is used.

How we use information

• Respond to your inquiry and prepare quotations or technical proposals
• Provide customer and after-sales support
• Improve our website, products and services
• Maintain security and prevent misuse
• Meet legal, accounting and regulatory obligations

Legal bases

Where applicable, we rely on your consent, our legitimate interests in operating and improving our business, the performance of a contract, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

How we share information

We do not sell personal information. We may share it with service providers that support hosting, analytics, email, CRM and IT security, with professional advisers, and with authorities where required by law. These providers are expected to protect the information and use it only for the services they provide.

International transfers

We operate in Canada and China and may use service providers in other countries. Where information is transferred internationally, we take reasonable steps to apply appropriate safeguards consistent with applicable law.

Retention

We retain inquiry and business records for as long as needed to respond to requests, maintain our business relationship and meet legal obligations. When information is no longer needed, we delete or anonymize it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, or to request a copy of it. To exercise these rights, contact us at info@apex-med.ca. We will respond within the time required by applicable law.

Cookies

We use necessary cookies and similar technologies to operate the website, and may use analytics cookies to understand site usage. You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for business users and is not directed to children under 16. If you believe a child has provided personal information, please contact us so we can address it.

Third-party links

The website may link to third-party sites. We are not responsible for their privacy practices or content, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

Questions about this Privacy Policy or your personal information can be sent to info@apex-med.ca or by telephone at +1 416-298-3366. Our mailing address is 102 Unit, 70 Fulton Way, Richmond Hill, Ontario L4B 1J5, Canada.